Shipping & Returns

Pyjamas crisp fabrics classic pyjamas style

RETURNS: 

WE GLADLY ACCEPT RETURNS WITHIN 30 DAYS FROM ORDER DATE.

ITEMS BOUGHT ON SALE CAN BE RETURNED WITHIN 14 DAYS FROM ORDER DATE. 

PLEASE SEND THE ITEM BACK TO US AND LEAVE US AN EMAIL OR A NOTE IN THE ENVELOPE TOGETHER WITH YOUR ITEM. PLEASE LET US KNOW THE #ORDER NUMBER AND IF YOU WISH TO EXCHANGE TO ANOTHER SIZE OR MODEL -  OR YOU WISH A REFUND.

Returns and exchanges are to be paid and handle by you and at your own risk.

Please make sure you do not send to a service point. Packages send to service points will not be picked up. You are welcome to drop off your return package in our mailbox at the address.

OUR RETURN ADDRESS (There is no physical showroom at the address):

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

MAIL: INFO@ONCLOUDNINE.DK

PH: +45 40 19 50 92

All items must be returned in the same state they were received in. Returns that are damage or have been worn may be rejected and send back to you again and/or refund will be refused. Once we have received the return-items, we will send you the style or size you wish instead / or credit the amount to the same card used for the purchase. Please note that expense for the return shipment is paid by you. 

email: info@oncloudnine.dk

SHIPPING (English version - Find Danish version below):

  • DANISH ORDERS: FREE SHIPPING on orders above 1250 DKK 
  • INTERNATIONAL ORDERS: FREE SHIPPING on orders above 200 € 
  • Worldwide shipping available from 68 DKK / 9 $ 

Danish orders:

  • For orders on 1250 DKK or below a shipment fee of 39 DKK will be charged. We use postnord, GLS or DAO and will send to a "pakkeshop"/ service point.
  • It is also possible to choose "Home delivery" for 55 DKK.
  • Danish orders will be send within 1-4 work days from the day you received your shipping confirmation.

International orders: 

      • Choose your preffered shipping solution at check out. 
      • We offer free shipping with tracking but no trace for orders above 200 €. Delivery time: + 5 - 15 work days + customs. 
      • 1: Worldwide shipping available from 68 DKK / 9 €. Please note this is shipping with tracking but no trace and no insurance
      • 2: Worldwide shipping with tracking and trace and insurance is available from 130 DKK / 17, 5 €.  Delivery time: + 5 - 15 work days + customs. 
      • 3: Express delivery 2-3 work days available from 300 DKK / 41 €.

Custom Duties: When you buy a product from a non-EU country, you may also have to pay customs duties. It is your own responsibility to know the customs regulations in your country. 

All products are sent from Denmark and can be shipped international. On cloud nine will dispatch the approved orders as quickly as possible and we do everything we can to be as accurate as possible. Our aim is to dispatch all orders within 1-3 days (Monday – Friday). Please note: Estimated delivery times are to be used as a guide only. On cloud nine is not responsible for any delays caused by the shipping company. In case your garments are damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return your garments to us. On cloud nine is not responsible for any garments damaged during transportation. We always pack everything carefully to reduce this risk.

RETURNS: We gladly accept returns and exchanges within 30 days after the order date. If you wish to exchange or return an item - please email info@oncloudnine.dk and let us know if you wish to exchange to another size, color, style or wish your money back. If you wish to return an item from a non-EU country, it is your responsibility to ensure that it is returned free of customs charges. On Cloud Nine will not pay any custom charges when items are returned. 

All items must be returned in the same state they were received in. Returns and exchanges are to be paid and handle by you and at your own risk. Returns that are damage or have been worn may be rejected and send back to you again and/or refund will be refused. Once we have received the return-items, we will send you the style or size you wish instead / or credit the amount to the same card used for the purchase. Please note that expense for the return shipment is paid by you. 

DAMAGED ITEM In case of manufacturing defects please contact our costumer service immediately at info@oncloudnine.dk. Please inform us about the problem as detailed as possible and attach pictures. Please make sure the item is delivered back safe and make sure to get a receipt for the shipping so we can refund the amount. According to European law, you have the right to make a complaint for two years from the date of purchase. If the style cannot be repaired or the same product is not available, you are entitled to a full refund. You can read more about consumer rights in EU here: https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm.

Our return address is:

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

PH: + 45 40 19 50 92 / MAIL: INFO@ONCLOUDNINE.DK

PRIVACY POLICY: The personal information you have given to us will only be used in order to fulfill and provide you with our best service. On cloud nine will under no circumstances let a third part see or use your personal details.

DISCLAIMER: Oncloudnine.dk cannot be held responsible for items that are sold out at the time of purchase. Typo mistakes, changes in delivery from our suppliers and unforeseen delays that we cannot control can occur, and we are not to be held accountable for these.

COMPANY INFORMATION:

VAT no. 38506951, ON CLOUD NINE, Solsortvej 21, 2000 Frederiksberg Denmark

________________________________________________

HANDELSVILKÅR:

(Dansk version)

FORSENDELSE I DANMARK: 

  • Vi tilbyder fri fragt / levering til pakkeshop for ordre over 1250 kr.
  • For ordrer under 1250 kr. koster fragt 39 kr./levering til pakkeshop. 
  • Hvis du ønsker hjemmelevering kan dette tilvælges til 55 DKK.

RETURNERING: Vi tager gerne varer retur eller bytter til andre varer inden for 30 dage efter, din ordre er bestilt. Såfremt du ønsker at ombytte en vare, send os da en mail på: info@oncloudnine.dk eller send din vare tilbage til os med en note i konvolutten og lad os vide hvilken varer, farve og størrelse du ønsker i stedet eller om du ønsker dine penge retur. Husk at oplys varens #ordrenummer. Alle varer skal returneres i samme stand som ved køb. Fragtomkostninger i tilfælde af returneringer eller ombytning tilfalder køber, og fragten sker på købers eget ansvar. Vi tager ikke imod beskadigede returvarer eller varer, der er blevet brugt. Disse varer vil blive sendt retur til køber eller afvist. Når vi har modtaget returvarer, tilbagebetaler vi beløbet til samme kort, som betalingen skete fra. 

Vare købt på udsalgs kan ikke byttes.

REKLAMATIONER: I tilfælde af fabrikationsfejl bedes du omgående kontakte vores kundeservice på info@oncloudnine.dk og beskriv fejlen så detaljeret som muligt og vedlæg gerne billede. Herefter bedes du sende varen retur. Sørg for at få en kvittering for afsendelsen, så vi kan tilbagebetale fragtomkostningerne. Jvf. Købeloven er der to års reklamationsret gældende fra købsdatoen. Hvis fejlen ikke kan udbedres, og varen ikke længere er på lager, vil du modtage det fulde beløb retur. 

Vores returadresse er: (Bemærk: Dette er ikke en fysisk butik - kun en postkasse)

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

TLF: + 45 40 19 50 92 / MAIL: INFO@ONCLOUDNINE.DK

PERSONDATA: Vi bruger udelukkende dine personlige oplysninger til at yde den bedste service. ON CLOUD NINE deler under ingen omstændigheder kunders personlige oplysninger med en tredjepart. 

FORBEHOLD: ON CLOUD NINE tager forbehold for udsolgte varer, tastefejl, leveringsforsinkelser fra vores leverandør og uforudsete forsinkelser, og ON CLOUD NINE kan ikke holdes ansvarlig for dette.

FORMEL INFORMATION: CVR NR: 38506951, ON CLOUD NINE, Solsortvej 21, 2000 Frederiksberg Denmark

Når du handler på oncloudnine.dk accepterer du automatisk ovenfor beskrevne handelsvilkår. Derfor beder vi dig læse disse vilkår grundigt, før du handler hos ON CLOUD NINE.