Terms and Conditions

TERMS & CONDITIONS WHEN SHOPPING ON ONCLOUDNINE.DK

ENGLISH VERSION. Please scroll down for Danish version.

When shopping on oncloudnine.dk you automatically accept these terms and conditions as stated below. Therefore we kindly ask you to read our Terms and Conditions carefully before placing any order.

HOW TO SHOP: When placing an order at oncloudnine.dk you must fill in your personal information and payment information. Once you have decided on the item or items you wish to purchase you can proceed to checkout and submit your order. Garments may sell out during the shopping session and stock availability will be updated once you reach the checkout. When the order has been placed you will receive an order confirmation by email. As soon as the payment has been approved and the items have been selected from our stock, you will receive an order confirmation. If you have any questions regarding your order or you need help and advise - please contact us at: sales@oncloudnine.dk - we are happy to help you!

PRICES: Prices are shown in DKR (Danish Kroner). You can change the currency to Euro or USD.The shipping cost will be added to the order when you checkout. When shipping international there may also be import duties and taxes, which are charged once a shipment reaches your country. It is the customer’s responsibility to handle and pay any additional charges that might come at customs clearance. On cloud nine cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging into any other currency. On cloud nine reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout this process. 

All products are sent from Denmark and can be shipped to several countries in and outside of Europe. On cloud nine will dispatch the approved orders as quickly as possible and we do everything we can to be as accurate as possible. Our aim is to dispatch all orders within 1- 4 days. Please note: estimated delivery times are to be used as a guide only. On cloud nine is not responsible for any delays caused by the shipping company. In case your garments are damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return your garments to us. On cloud nine is not responsible for any garments damaged during transportation.

We always pack everything carefully to reduce this risk.

On cloud nine will not pay shipping for uncollected packages. We will charge you for the cost of return shipping.

PAYMENT: We accept the following cards: VISA/DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS.

WE ACCEPT FOLLOWING QUICK PAY: Apple Pay, PAYPAL AND MOBILE PAY.

All prices are indicated in DKK, EUR or USD and include a 25% Danish sales tax/VAT. Your payment will be deducted when your order is shipped.

RETURNS: We gladly accept returns and exchanges within 30 after you have placed your order. All items must be returned in the same state they were received in. Returns and exchanges are to be paid and handle by you and at your own risk. Returns that are damage or have been worn may be rejected and send back to you again and/or refund will be refused. Once we have received the return-items, we will send you the style or size you wish instead / or credit the amount to the same card used for the purchase. Please note that expense for the return shipment is paid by you.

In case of manufacturing defects please contact our costumer service immediately at info@oncloudnine.dk. Please inform us about the problem as detailed as possible and add photo. Please make sure the item is delivered back safe and make sure to get a receipt for the shipping so we have the tracking info. 

If the style cannot be repaired or the same product is not available, you are entitled to a full refund. Our return address is:

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

PRIVACY POLICY: The personal information you have given to us will only be used in order to fulfill and provide you with our best service. On cloud nine will under no circumstances let a third part see or use your personal details.

DISCLAIMER: Oncloudnine.dk cannot be held responsible for items that are sold out at the time of purchase. Typo mistakes, changes in delivery from our suppliers and unforeseen delays that we cannot control can occur, and we are not to be held accountable for these.

COMPANY INFORMATION:

VAT no. 38506951, ON CLOUD NINE, Solsortvej 21, 2000 Frederiksberg Denmark

________________________________________________

HANDELSVILKÅR:

Når du handler på oncloudnine.dk accepterer du automatisk de herunder følgende handelsvilkår. Derfor beder vi dig læse disse vilkår grundigt, før du handler hos ON CLOUD NINE.

SÅDAN HANDLER DU: Når du aflægger en ordre hos oncloudnine.dk, skal du udfylde personlige informationer og betalingsinformationer. Når du har udvalgt de varer, du ønsker at købe, skal du gå til betaling og afslutte din ordre. Nogle styles kan blive udsolgt, imens du handler, og lagerbeholdningen vil blive opdateret, når du når til checkout. Når din ordre er blevet registreret, vil du modtage en ordrebekræftelse via e-mail. Du modtager ligeledes en e-mail, når betalingen er godkendt, og ordren er klar til afsendelse. Hvis du har spørgsmål til din ordre eller vores varer, er du altid velkommen til at kontakte os på info@oncloudnine.dk vi vil altid gerne besvare dine spørgsmål. 

PRISER: Vores priser vises i DKR. Det er muligt at ændre valutaen til EUR eller USD. Fragtomkostningerne vil bliver tilføjet til din ordre ved checkout. Skal ordren sendes til udlandet, kan der desuden forekomme told og importgebyrer, som vil blive opkrævet, når pakken ankommer til modtagers land. Det er købers ansvar at betale told og alle de gebyrer, der kan forekomme i denne forbindelse. ON CLOUD NINE frasiger sig ansvar for udgifter i forbindelse med kursændringer og eventuelle betalingsgebyrer. 

ON CLOUD NINE forbeholder sig retten til at ændre priser på vores varer. Den pris, som vises idet du aflægger en ordre, vil være gældende for købet.

Alle produkter sendes fra Danmark, og vi sender gerne til en lang række lande i Europa og resten af verden. ON CLOUD NINE afsender altid ordre så hurtigt som muligt, og vi bestræber os på at afsende alle ordre inden for 1- 4 dage efter, at bestillingen er modtaget. Dette glæder for ordre modtaget mandag - fredag. Bemærk venligst at estimerede tider for ordremodtagelse altid er omtrentlige. ON CLOUD NINE kan ikke holdes ansvarlig for forsinkelser forsaget af fragtfirmaet. Modtager du mod forventning varer, som er beskadiget under fragten, bør du omgående meddele dette til fragtfirmaet og herefter returnerer alle beskadigede varer til os. ON CLOUD NINE kan ikke holdes ansvarlig for skader, der er blevet forvoldt i forbindelse med forsendelse. Vi pakker alle ordre omhyggeligt for at minimere risikoen for skader under fragt. ON CLOUD NINE påtager sig ikke fragtomkostninger for pakker, der ikke bliver afhentet. Hvis en pakke ikke bliver afhentet, vil omkostningerne for returfragt tilfalde køber.

BETALING: Vi modtager følgende betalingskort: VISA/DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS. Vi modtager følgende "quick pay": Apple Pay, PAYPAL OG MOBILE PAY. Alle priser vises i DKR, EUR eller USD og inkluderer 25% moms. Din betaling trækkes når din ordre er afsendt.

RETURNERING: Vi tager gerne varer retur eller bytter til andre varer inden for 30 dage efter, at du har lagt din ordre. Alle varer skal returneres i samme stand som ved køb. Fragtomkostninger i tilfælde af returneringer eller ombytning tilfalder køber, og fragten sker på købers eget ansvar. Vi tager ikke imod beskadigede returvarer eller varer, der er blevet brugt. Disse varer vil blive sendt retur til køber eller afvist. Når vi har modtaget returvarer, tilbagebetaler vi beløbet til samme kort, som betalingen skete fra. 

I tilfælde af fabrikationsfejl bedes du omgående kontakte vores kundeservice på info@oncloudnine.dk og beskriv fejlen så detaljeret som muligt. Vedhæft gerne billeder. Herefter bedes du sende varen retur. Hvis fejlen ikke kan udbedres, og varen ikke længere er på lager, vil du modtage det fulde beløb retur.

Vores returadresse er:

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

PERSONDATA: Vi bruger udelukkende dine personlige oplysninger til at yde den bedste service. ON CLOUD NINE deler under ingen omstændigheder kunders personlige oplysninger med en tredjepart. 

FORBEHOLD: ON CLOUD NINE tager forbehold for udsolgte varer, tastefejl, leveringsforsinkelser fra vores leverandør og uforudsete forsinkelser, og ON CLOUD NINE kan ikke holdes ansvarlig for dette.

FORMEL INFORMATION: VAT no. 38506951, ON CLOUD NINE, Solsortvej 21, 2000 Frederiksberg Denmark